Simplesat

Stop guessing how customers feel—build a lightweight feedback loop in a day. Start by connecting your help desk or CRM, importing contacts, and picking a ready-made template. Brand the scale, colors, and messages, then drop compact rating buttons into email signatures, ticket notifications, or web pages. Map fields to your existing workflows so results land where your team already works. Set test recipients, send a dry run, and confirm that scores, comments, and respondent data are captured as expected on desktop and mobile. When you’re ready, enable alerts so the right people see critical feedback the moment it arrives.

For ongoing service feedback, attach quick rating choices to resolved ticket messages in Zendesk, ConnectWise, Autotask, or similar tools. Use branching to reveal a follow-up comment box only when someone leaves a low score, or route happy respondents to a testimonial request. Show tailored thank-you pages for promoters, passives, and detractors, and trigger different next steps—log an internal task, notify an account owner, or send a knowledge base link. Collect input anywhere: on your website with a targeted intercept, at events using kiosk mode, or in the field with offline capture on a tablet. Enrich questions with images or short clips if you need to clarify context without extra text.

Run a steady NPS program without manual busywork. Sync customer lists from ConnectWise, Autotask, Intercom, or Infusionsoft, segment recipients by plan or owner, and schedule quarterly sends with reminders for non-responders. Use custom survey links for easy sharing and tracking. As results roll in, the dashboard highlights trends, segments, and outliers so you can spot slipping accounts before renewal time. Share insights with your team, export snapshots for leadership, and publish handpicked quotes on your site using a live widget—only the comments you approve go public.

Turn feedback into action. Create rules that escalate low ratings, tag patterns by issue type, and track improvements by team or queue. Pull themes into coaching sessions and revise processes based on where customers struggle. Speed up new launches with a short CES check right after onboarding or feature adoption, then iterate fast using real-time reporting. Tap the question library and premade templates to move quickly, or build your own with skip logic and multiple question types. Over time, combine CSAT, CES, and NPS to measure service quality, effort, and loyalty in one view—and close the loop with personalized follow-ups that earn trust and keep customers coming back.